Having problems with your Dishwashers ?

I have Kitchen Aid Dishwasher Model # KUDMOITJBLO. We began having trouble with the top rack coming out of the brackets on the upper rack track. Kitchen Aid sent me 4 parts # 8268785. The problem is that the brackets that they sent have wheels on them. I don't know how to get them into the track. A call to Kitchen Aid got me no where. They claimed that they don't sell parts so therefore they could not help me (with the parts that they sold me). The situation has gotten progressively worse.


Answers :

I removed the tracks from inside the dishwasher.  Then I was able to carefully remove the endcaps (something I had not been able to do previously) carefully.  The existing broken wheels slid out and I slid two new brackets into each track.  \015\012If I attached the tracks to the rack first, I would not be able to clip them into place, so I first replaced the endcaps and then returned the tracks to their positions inside the dishwasher.\015\012Reattaching the upper rack is not difficult, but takes two people while I connected the left side, my assistant supported the rack on the right side.  I then connected the right side of the rack.  I slide the rack back and forth to macke sure that is worked smoothly.  We then loaded the dishwasher and washed our dishes as we had in the past.
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