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Kitchenaid Dishwasher KUDPO2CRBL2 doesn't clean properly

\015 Top rack of dishes are always dirty. I noticed two flaps on the back wall of the washer. Appears that one is open and one is closed / dependent on the level the top rack is placed. ( two levels) One of the flaps is always open and I am wondering if the water isn't circulating to the top rack to spin the upper arms.\015

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