Having problems with your GE Dishwashers ?

The soap in my "smart dispenser" appears to have turned partially into a gelatin surrounded by liquid. Our dishes do not seem clean lately, and I just realized that the red light (to indicate that the soap level is low) has not come on in some time. What is wrong? The above problem refers to my GE Profile Dishwasher with the model # of PDW9980N20SS I have only ever used the same soap which is Cascade Complete liquid dishwasher detergent, as recommended in the owner's manual. The only ot


Answers :

I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!
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\015\012 I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)
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\015\012 I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.
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\015\012I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.
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\015\012Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!
Open the soap filling door or knob. Keep pouring hot water into it.
Not very hot. It will get dissolved. Repeat till you are clear with the
problem. Try wash without load after this!

Once clear you can proceed as usual.
Repair Help & Product Troubleshooting for GE Dishwashers

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Suggested Questions/Answers :

The soap in my "smart dispenser" appears to have turned partially into a gelatin surrounded by liquid. Our dishes do not seem clean lately, and I just realized that the red light (to indicate that the soap level is low) has not come on in some time. What is wrong? The above problem refers to my GE Profile Dishwasher with the model # of PDW9980N20SS I have only ever used the same soap which is Cascade Complete liquid dishwasher detergent, as recommended in the owner's manual. The only ot


I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!\015\012\015\012 I called GE, they told me that it was Cascade's fault because they ... GE Dishwashers

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