Having problems with your LG LDF6810 Built-in Dishwasher ?

LG will not service the LG 6810 dishwasher

\015 I am sorry I ignored or didn't see any bad reviews regarding LG dishwashers. We purchased an LG 6810 dishwasher in June of 2008. I wish I never did. The old dishwasher worked fine but was very loud and was white. The new LG dishwasher is not loud but does not clean. It has progressively gotten worse. I have had LG give me advice to try and fix the matter myself to no avail. I have had an LG service tech come to the house twice for service but on both occasions the LG technician refused to service the unit due to the fact that the serial number sticker (apparently there is only one) was missing from the door. My Home Depot sales receipt was provided to LG proving that the dishwasher was less than a year old and eligible for service, but LG refused warranty service on the LG 6810 dishwasher due to the fact that the serial number was not present. I cannot recommend LG dishwashers or the company in general for their total lack of customer support on a new product. If you don't mind spotty unclean dishes go ahead and purchase an LG dishwasher. And yes after several hours of calls to LG to try to get support for the dishwasher, I did inform them I could not be silent over their complete lack of customer service.\015

Answers :

When I have problems with a manufacter customer support line, I firmly but politely contact the agent, explan my problem and request quick resoution. The moment they say they are powerless to act, I imediatly request to be "escalated" to his manager. As soon as I get connected, I reqest dial in contact info directly to the escalation group. If he/she is unhelpful, I firmly and politely request to be escalated to the next higher manager. \015\012
\015\012In this case, it may be important to work through Home Depot customer service, trying as quickly as posible to get to the group that manages the LG relationship. Home Depot appears to be the organization that supplied the product that is unlabeled. These products are sometime called "Gray market" products.\015\012
\015\012Anyway, I have a similar LG product that is less than 1 year old. It was working great but all of a sudden it started to not clean well. I found undesolved, moist powder in the dispenser.\015\012
\015\012What I figured out was that I had switched DW detergent to a generic powder and the poor cleaning problems slowly showed up. \015\012
\015\012I had these white streaks runnind down from the dispenser on the stainless steel liner, too. \015\012
\015\012As soon as I switched back to a brand name powder (Electolux or Cascade) and did a white vinegar cleaning by filling a bowl full of white vinegar and placing it on the rack and running a quick cycle without adding detergent, my quiet and cool dishwasher came back! \015\012
\015\012I learned that these new, water conserving, energy effiecent models need an effective detergent that easily desolves and has minimal 'minerals' included in the powder. I also learned that you should always use a powder, never a gel or tablet.\015\012
\015\012Try my advice for a week or two. If problems persist, the next most common clearning problem is the heating element is not coming on during the wash.\015\012
\015\012Give these things a shot and please report back here. Good Luck!
It sounds to me like the problem is your actual water and not the dishwasher. is it a white residue on the glasses? if so this is probably from the minerals in hard water. they may have started treating your water differently in your area. there is a product out that filters only the water going into your dishwasher. it is guaranteed to work or your money back. it is like 70 bucks and works amazing. you can read more about it at www.dishwasherfilter.com
Repair Help & Product Troubleshooting for LG LDF6810 Built-in Dishwasher

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