Having problems with your North Star Pressure Washers ?

The reset switch on my NS powerwasher has failed twice. the replacement i got from NS was installed by their approved service center in antiock illinois, but it failed to reset the motor. Is there a service center in NE Illinois or SE Wisconsin that can service my washer?


Answers :

Hi
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\015\012I see you are having very bad luck with service on this washer so I'm sorry to hear that. From my knowledge of North Star they usually have fairly good customer support and it irritates me to see you are having these problems.
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\015\012Firstly the fact that this washer was in the shop for 3 months is totally unacceptable and then to have it fail again after all that is the absolute icing on the cake.
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\015\012North Star actually provide the following information as a selling point for their pressure washers and please note the toll free support no.
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  • You can call personnel at the toll-free product support number where power washers are manufactured: 800-270-0810. \015\012
  • Quick-ship on parts orders - All NorthStar™ replacement parts orders ship within 24 hours, in fact, 80 percent ship the same day
  • \015\012
    \015\012Given that 80 per cent replacement parts ship same day - I think the shop you used were definitely taking a liberty.
    \015\012
    \015\012North Star is part of the Northern Tool and Equipment company. There nearest agents I can find for you are in Wisconsin see link
    \015\012http://www.northerntool.com/stores/Wisconsin.htm
    \015\012
    \015\012I have also included the general link to the website support section below
    \015\012http://www.northerntool.com/contactus/
    \015\012
    \015\012I would certainly encourage you to raise these issues with customer support and see if they are willing to rectify the situation for you. You should not be forced to pay for a botched service like this.
    \015\012
    \015\012I hope this helps. Please do rate my answer. Many Thanks.
    \015\012
    What is your zip code? you do know this unit is made specifically for northern tool distributors, so its a good bet one o ftheir centers can service it.
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