Having problems with your Whirlpool DU930PWSS Stainless Steel Built-in Dishwasher ?

Dishwasher detergent won't dissolve

\015 We just got our new dishwasher, Whirlpool 24 inch built in, model DU930PWSQ this past January. We have a problem almost everytime we use it, the detergent won't dissolve, so nothing gets clean. The gel pack will just sit at the bottom of the washer, sometimes it even looks brand-new still! \015\012\015\012And the times that it does actually dissolve, the dishes are never clean. \015\012\015\012We've turned up the water temp, but that didn't seem to do anything... any other ideas?\015

Answers :

Recommend you stop using the gel and switch to a brand name powder - like Electrosol or Cascade. Never use gel, gel packs or tablets in any dishwasher. Avoid untra-cheap, generic powders.\015\012
\015\012If problems continue, a service call, with them checking that the heating element is working is the follow up step.\015\012
\015\012Good Luck!
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